Last updated: September 30, 2026
This policy applies to purchases made directly through lvlcoffee.com.
Where we ship
We currently ship to United States addresses. Orders cannot be accepted for a destination that is not supported at checkout. International shipping is not configured.
Order processing
Orders normally require two to three business days for processing before shipment. Processing time is separate from carrier transit time. If an order cannot ship within the time stated at purchase, we will notify the customer and provide the options required by applicable law.
Shipping methods and rates
United States orders below $50 use a $10 standard shipping fee. Qualifying United States orders of $50 or more receive free shipping.
The initial shipping service is USPS Ground Advantage. The applicable charge and available service will be shown at checkout before payment.
Tracking and delivery
When tracking is available, it will be sent to the email address supplied with the order. Carrier scans and delivery estimates are controlled by the carrier and can change.
Customers are responsible for supplying a complete and accurate delivery address. Contact us immediately if an address is incorrect. We cannot guarantee an address can be changed after fulfillment begins.
Delays, lost packages, and returned shipments
If tracking is delayed or a package appears lost, email sales@lvlcoffee.com with the order number. We will review the shipment and, where appropriate, work with the carrier on a trace or claim. We review each case and will explain the available replacement or refund options.
Damaged, defective, or incorrect orders
If an order arrives damaged, defective, or incorrect, email sales@lvlcoffee.com within seven days of delivery with the order number, a description of the issue, and photographs of the product and shipping package when reasonably available.
After review, we will provide an appropriate replacement, refund, or other remedy consistent with applicable law. Customers will not be required to pay return shipping for an item confirmed to be damaged, defective, or sent incorrectly.
Cancellations, returns, and refunds
To request a cancellation, email sales@lvlcoffee.com as soon as possible with the order number. An order may be cancelled before fulfillment begins. Once fulfillment has begun, cancellation is not guaranteed.
Unopened Highland Harmony bags may be returned within fourteen days of delivery. The customer is responsible for return shipping unless the product is damaged, defective, or incorrect. Opened coffee is not returnable except when a verified issue requires a remedy under applicable law.
Approved refunds will be submitted to the original payment method within two business days after approval. The customer’s bank or card issuer controls the additional time required for the credit to appear.
Contact
For shipping, delivery, return, or refund questions, email sales@lvlcoffee.com.
LVL Coffee
Chanhassen, MN 55317